FREQUENTLY ASKED QUESTIONS
AIRPORT FAQ's
Once you clear customs, look for your chauffeur holding a sign or name-board with your name on it. If you have provided a mobile contact number, the chauffeur will send you an SMS just before your flight lands. If you cannot locate the chauffeur, please call 02073736644 or the mobile number listed on your booking confirmation. Do not leave the terminal or go outside until you have found us.
Yes, we monitor all flights and will make every effort to arrive early if your flight does.
Simply email or call us and stay in touch until you have the new flight details.
The journey from Heathrow to Central London typically lasts around 60 minutes, while from Gatwick to Central London, it’s approximately 80 minutes. These times may vary based on traffic and the time of day.
Kindly reach out to us via phone or email, and we’ll ensure your booking is updated with the new details.
Parking fees and tolls are not included in the fare; however, they will be added to your final invoice at cost price.
Typically, it’s advisable to arrive at the terminal 2-3 hours prior to your flight, unless you’re traveling domestically. However, it’s always wise to confirm this with your airline.
Frequently Asked Questions about Chauffeurs and Drivers
Certainly not! Our chauffeurs strictly adhere to speed limits at all times.
The chauffeur will consistently drive at safe and appropriate speeds, taking into account road conditions, traffic, and legal speed limits.
Certainly. Each of our chauffeurs has signed confidentiality agreements (non-disclosure agreements) with royal kensington chauffeur. Whatever is discussed in the car remains confidential.
Our chauffeurs maintain a polite and discreet demeanor at all times. If passengers wish to engage in conversation or ask questions, the chauffeur will gladly respond.
Certainly not! It’s strictly prohibited by law.
Certainly. Not only does this demonstrate courtesy, but it also enhances passenger safety.
Yes, your chauffeur will always offer to assist with carrying your bags and luggage.
General and Booking Inquiries
While we have accepted bookings an hour before the journey, we recommend making your booking as soon as you have your travel plans to ensure availability during busy periods.
Yes, we can set up a business account for you. You can choose to be invoiced per trip or monthly. Please contact our office for more details.
Certainly not! It’s strictly prohibited A 25% deposit is needed to secure your booking, with the remaining amount due 7 days prior to your journey. In case of short notice travel, full payment will be required before the journey.by law.
Certainly, we offer baby and child seats upon request when booking. Please note that according to regulations, you will need to install these seats yourselves. There is no additional charge for this service.
Frequently Asked Questions about Pricing and Tariffs
All vehicles undergo daily washing and regular valeting.
Safety is our utmost priority. Each of our vehicles undergoes a mandatory MOT every six months and is regularly serviced according to the manufacturer’s specifications. Additionally, our chauffeurs are responsible for daily checks of oil levels, coolant, and tire pressures to ensure optimal safety standards.
Certainly.
Yes, kindly refer to our tariff page for pricing details.
No, the congestion charge is already included in all our prices.
Certainly, we offer discounts. Feel free to discuss this with our team.
We only apply additional charges on Christmas Day and New Year’s Day.
Frequently Asked Questions about Vehicles
Car chargers for Blackberries, iPhones, and select other mobile phones are provided in the vehicle.
Certainly. Complimentary for our clients.
Certainly! However, we are happy to accommodate smoke breaks upon request.
Water is available in all our vehicles, but we kindly ask that you refrain from eating.
Certainly, the majority of our cars are either black or silver, although we do offer a selection of other colors to choose from.
All vehicles are equipped with radio and CD players. Please inquire with the driver if you’d like to listen to music during your journey. Additionally, some of our vehicles are equipped with DVD players and WiFi. If you require these amenities, please specify when booking the vehicle.
Frequently Asked Questions about Weddings
Certainly, we can arrange this service for an additional fee. You might consider booking a different car for this journey to optimize costs.
Our wedding cars are reserved based on time and are at your disposal throughout your wedding event. They can be used for various purposes such as photoshoots and multiple trips for other wedding guests. If you need the cars for additional time, it’s usually not an issue. In such cases, you’ll be charged an hourly rate, divided into 15-minute segments.